Terms & Conditions


Prices

We reserve ourselves for possible price increases, VAT adjustments, currency fluctuations, typographical errors, final sales etc. Prices include VAT (25%).




Shipping

At order value above SEK 599, it´s free shipping. At order value below 599 SEK, the shipping cost is 39 kr.


Deliveries

All our deliveries are made by post and postal mail. Letters are delivered to your mailbox and the postal package goods are delivered to the Postnord service center, for example. A nearby post office, an ICA store or a gas station at your home location. You will receive an SMS as soon as the package leaves our warehouse. If your package is delivered as a mail package, you will also receive information about the delivery center via SMS. The shipping charge is 39 kr. If you buy over 599 sek, it´s free shipping. Delivery time is 1-4 business days from the time you made the order. Should your order be delayed, we will contact you with a new delivery date. You have the right to cancel the purchase. Neither price cuts nor price increases presented in our webshop affect orders that have already left our warehouse. During sales and holidays, delivery time may be extended by 1-5 business days. Of course, we promise we will do the best we can to get your package to you u as soon as possible, we ask you to have an understanding of this. The package is left for about 14 days after it has arrived at your service center. For further information contact Postnord. We ship only within Sweden.


Unclaimed packages

For all unclaimed packages, we reserve the right to charge the customer the cost of return and handling costs (currently 200 Sek). The package is left for about 14 days after it has arrived at your service center. For further information contact Postnord.




Exchange

If you want to make an Exchange, you must place a new order.


Returns

When you shop at abecita.com, you always have free returns. Use prepaid return shipping notes that are shipped with your package. You are entitled to undo your purchase and return your goods within 14 days of receiving the goods. Intimate products are exempted from the right of withdrawal. Underwear and swimwear belong to this category (Read more under the terms of purchase for return / cancellation specification for this type of product). As a customer, you have the right to open any package free of charge, to check that the product is working. Otherwise, the following applies: When returned, you are responsible for the transport risk, that is to say. You are responsible for the goods until they have been handed over to us by the carrier (eg Postnord).


Instructions for returns

1. Register your return under "My Pages" at www.abecita.com by first logging in with your user details that you received via email when you made your purchase with us. If you do not have this information, email webshop@abecita.com 2. Use the online return form to create a return ticket 3. Once you have registered your return, please note the return number on the delivery slip that you received with your shipment and send with the return. 4. Pack the item / goods well, please use the original packaging. 5. Paste the prepaid return ticket on the package and post. 6. If you wish to make a exchange, you must make a new order. It takes about 5 days for a return to arrive at us and be handled.


The following requirements apply to product quality on returns and exchanges

→ If the returned item has been used, is dirty or damaged, we will deduct a deduction. → Labels, seals and other product labels must remain on the product. → The product's packaging must be undamaged. All packaging and accessories must be returned with the product. → If possible Return of bathing suits and bikinitbreifs, the intimate protection must be intact for the return to be approved. → Returns of briefs, panties are not accepted as these are considered intimate and have no intimate protection. The item will be returned to you and you will be charged both return shipping and new shipping fee. → No part may be missing (bra band or similar).


Refund

As soon as we have received the goods and seen that the condition is approved, your money will be refunded via Klarna. Questions? For questions, please contact our customer service: Phone: 033-23 76 23. Opening hours are Monday 9.00-14.30 E-mail: webshop@abecita.com



Return Policy

Under Swedish law you have the right to undo your purchase and return your goods within 14 days after you have received your order. Intimate products are exempt from the right of withdrawal, panties/briefs belong to this category. Abecita accepts returns of underwear and swimwear, but when returning bikini bottoms and swimwear, the intimacy must be intact for the return to be approved. Returns of panties/briefs are not accepted as these are considered intimate products and do not hold any intimate protection. The item will be returned to you and you will be charged both return shipping and new shipping fee. As a customer, you have the right to open any packages free of charge, to check that the product is working. Otherwise, the following applies: When shopping at abecita.com, you always have free returns. Use prepaid return shipping notes that are shipped with your package. In return you are facing the transport risk, that is to say. You are responsible for the goods until they have been handed over to us by the carrier (eg PosNord).




Faulty items

As a consumer, by law you have the right to make an complaint for up to three years from the purchase, but within a reasonable time from an error detected. It is good if you contact us before returning the item for a faster handling of the case. Please enter your name and order number and which product you have an complaint about. The replacement delivery takes place at no cost to you. Your shipping costs are reimbursed in case of faulty item / wrong delivery. Goods returned by postage or postponement are not triggered by us. In case of dispute, we will follow the decision of the General Complaints Board. In case of faulty items/complaints, contact our customer service. Tel: 033-23 76 23. Opening hours are Monday 9.00-14.30. E-mail: webshop@abecita.com




Payment

Klarna Checkout - invoice, credit card, card payment or bank payment. Invoice is available as a default payment option where possible. When you accept the terms of purchase in Klarna Checkout, you also accept your payment liability as a customer. By clicking "Finish purchase", you agree to Abecita's terms and conditions. In case of invoice payment, Klarnas will apply the invoice terms at any time; as of now. 14-day credit, 60 SEK reminder fee plus late payment equivalent to 24% plus at any time by the Riksbank fixed reference rate. Klarna meets PCI DSS requirements. (Payment Card Industry Data Security Standard). More information about Klarna is available at www.klarna.se.



Questions?

For questions regarding your payment, please contact Klarna who handles all our billing and get quick help. Klarna can also resend the invoice to you, either by email or by letter. Click the full terms link for the Klarna Invoice: Terms for the Client Invoice. If you wish to get in touch with Klarnas customer service, please contact them. +46 (0) 8 - 120 120 10, Monday-Friday 8.30-20.00 You can also contact them via klarna.com/se/kundservice




Coupon codes and offers

Campaigns with discount codes or other offers can not be activated or price adjusted retrospectively. Coupon codes must be activated at checkout before the purchase is completed to be valid. Coupon codes applicable to a purchase are consumed at any return and can not be corrected or given to another item on exchange/return before the return is approved. In case of replacement, an item bought at discounted price can only be exchanged for equivalent goods. That is You can not switch to a product that is equivalent to the price before the discount. Coupon codes only apply to goods at regular prices, unless otherwise stated and can not be combined with other offers.


Sale, promotions and holidays

During sales and holidays, delivery time may be extended by 1-5 business days. Of course, we promise we will do the best we can to get your package to you as soon as possible, we ask you to have an understanding of this.


Terms for the offer "3 for 2"

The offer buy 3 pay for 2 applies during the specified promotional periods of goods at sale or regular price. When you buy three items, you will automatically get the cheapest item on the purchase. NOTE: When returning the free item, no refund will be made when the item is never charged. If you return a product that you have paid for, but choose to keep the free item, you are no longer eligible to take part of the 3 for 2 promotion and you will then be charged for the free item. In case of any overdelivery or if a product is out of stock, we reserve the right to cancel your entire order. Campaign can not be combined with other offers.


Terms of with purchase campaigns

For promotions, "With purchased items” must always be returned if your order no longer meets the promotional requirements. If the free item is not returned, you will be charged the value of the item if the order does not meet the campaign requirements.




Purchase agreement

An agreement of purchase is made when your order has been confirmed by email from Abecita. By ordering you accept Abecita's terms of purchase. By law, Abecita may not expedite orders to persons under 18 years of age. At www.abecita.com, only agreements with customers with a shipping address in Sweden are entered into.


Secrecy

When ordering, you provide personal information such as name, address, social security number and telephone number. In connection with registration and ordering, you agree that we store and use your information in the business to fulfill our commitments to you. Abecita AB does not disclose personal data to third parties. According to the Personal Data Act (PUL) you are entitled to receive the information we have registered about you.


Force Majeure

We consider ourselves exempt from fulfilling our obligations under this agreement because of changes in legislation, government action, labor market conflict, fire, flood, war, terrorism, tampering, major events or similar events.